Effective Date: August 19, 2022

Welcome to Solar Soft LLC. These Terms and Conditions govern your use of our website and services. By accessing our site and booking our services, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.

Acceptance of Terms

By using the Solar Soft LLC website (https://solarsoftwashing.com and subpages), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. These terms also include the statements made on our FAQ page (https://solarsoftwashing.com/faq).

Services Provided

Solar Soft LLC offers professional cleaning services for solar panels to enhance their efficiency and lifespan. In addition, Solar Soft LLC offers roof and other exterior cleaning services, as well as, solar related repair or operations and maintenance services. Details about our services can be found on our website or directly from a team member.

Customer Responsibilities

You agree to:

• Provide accurate, current, and complete information (to the best of your ability) when creating an account or booking services.
• Solar Soft LLC will not leave panels uncleaned to obtain a lower tier of pricing.
• Maintain the security of our team by securing pets and notifying us of any unusual obstacles on your property.
• Book service exclusively for property that you own or have authority to hire for servicing on.

Payment and Pricing

• Prices for services displayed on our website are subject to change in good faith circumstances with notification prior the start of work.
• Examples: systems requiring a restoration cleaning, steep pitched roof, slippery roof conditions, excessive debris buildup, difficult-to-access installation, non-standard hardware, or additional safety equipment requirements.
• Billing for systems that have been booked with the incorrect panel count will be adjusted at the time of invoicing. 
• Solar Soft LLC will clean the entire system on the property and bill accordingly, unless agreed on before the start of work.
• Payments are due at the time of service or as specified during the booking process.

Cancellation and Refund Policy

• You may cancel your appointment up to 48 hours in advance.
• Cancellations made less than 48 hours prior to the scheduled service may incur a cancellation fee.
• If you wish to cancel or reschedule you must submit that request by phone or through email listed at the bottom of this page.
• WE DO NOT ACCEPT CANCELLATION BY TEXT.
• Booking confirmation is a courtesy offered through the Client Hub and does not act as a cancellation.

Limitation of Liability

To the maximum extent permitted by law, Solar Soft LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services or website.

Intellectual Property

All content on the Solar Soft LLC website, including text, graphics, logos, and images, is the property of Solar Soft LLC or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of your city or state. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in your city or state.

Changes to Terms

Solar Soft LLC reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Solar Soft LLC
518 Douglas Ave, Suite 1234, Altamonte Springs, FL 32714
[email protected]
855-925-3267

Thank you for choosing Solar Soft LLC for your solar panel cleaning needs! We appreciate your business.